Technical Support

  1. Home
  2. Technical Support
  3. Product General FAQs

Searching FAQs


  • 1. Select product name.

  • 2. Select version number and category.

  • 3. Click Submit to find the answer.

    • Finding the Software Version


    To find the version number, click About from the product Help menu.

    Search Product General FAQs

    1. Select product name.



    2. Select product version.

    Problem Tracking

  • You are not logged in. Login if you would like to track the status of a question that you have submitted.

  • If you are not a member, please visit the registration page. You must be logged in for problem tracking.

    • Please enter your e-mail address (E-Mail) or Issue Number:


    Search by E-mail



    Search by Case Number

    Cannot find the answer?


    If the FAQs do not have the answer you are looking for and you are a NewSoft member, you may submit your question here to fill out our technical support form for additional support.