I have lost my serial number and or download link for the electronic download of software I purchased. How do I get a replacement link and serial number?

I purchased a NewSoft/Presto brand product that was missing documentation, serial numbers or components from a non *retail source*. How do I get replacements sent to me?

NewSoft has bundled software with a variety of hardware manufacturers with digital cameras, scanners over the years. If you have recently purchased, acquired or received 2nd hand a device with NewSoft/PRESTO! software (from an auction site, yard sales or swap meets etcetera) or are missing components, serial numbers or cd you would need to purchase replacements.

NewSoft software requires serial numbers to be installed or used; without the serial number the software or hardware cannot be installed.

Under the terms of the End User Licensing Agreement NewSoft is unable to replace missing serial numbers, offer free replacement cds or replacement software for any NewSoft/Presto product that you have purchased, acquired or received 2nd hand. (auction sites, yard sales or swap meets etcetera)

To purchase replacement software, replacement serial numbers you can contact our customer service at 408.503.1200 x200 or our technical support at 408.503.1212

No. Due to licensing issues and agreements, NewSoft is not able to offer replacement CD's, hardware or manuals for any manufacturer. NewSoft can only recommend that you look for other sources of support by doing a web search (for example, using a search engine such as Google) on the manufacturer or product name. Newsoft is only able to offer software for sale in these instances; typically when NewSoft software is bundled with a third-party hardware device, it is considered an OEM bundle. Any software purchased through NewSoft would be considered a retail box purchase.
 

If you are an owner of NewSoft/Presto! Software, you may be eligible for an upgrade under certain conditions. However, you would be required to provide proof of purchase or ownership. Also, some older versions of NewSoft software may no longer eligible for upgrades as differences in features available and system requirements may be so different between the newer versions and the older versions are too great.

Since some products are designed for certain operating systems, NewSoft will from time to time obsolete software or replace it with a new version. For example, if you purchased a scanner (device) with NewSoft software that was designed for Windows 95, it may not be supported under any of the current operating systems. In cases like this, NewSoft is unable to offer support over the phone or via e-mail for obsoleted software.

No. OCR Pro 3.0 was designed for older versions of Windows and does not run under Windows machines past Windows 98's first edition. You would have to purchase a full version of OCR Pro 4.0 to be able to use our OCR software on Windows 98 and beyond.

I called and left a message over the weekend concerning a problem I was having with a NewSoft product. When will I get a return call?

NewSoft technical support makes every effort to return all calls*that are left for us over the weekend or after NewSoft's office hours. Since the majority of our calls are inbound, your call may not be returned immediately due to inbound call volumes. NewSoft support is only open from Monday - Friday from 9:00AM PST - 6:00PM PST. Calls left before 9:00AM PST or after 6:00PM PST will be answered by our after-hours voicemail system. We are closed for weekends and certain holidays.

*We are unable to return calls that originate outside of the USA or from a foreign country.

At this time, NewSoft does not send any e-mails from tech@newsoftinc.com and typically we have no control over these since they are being spoofed from an unknown locations or persons. Our only recommendation would be delete these or ignore them.

Since trial versions or beta versions allow you try a product before purchasing it, NewSoft is unable to offer any assistance in troubleshooting or addressing an issue with trial or beta software. There is no telephone or e-mail support for trial or beta versions.

NewSoft has a 30-day satisfaction return policy. Software/hardware can be returned within 30 days of purchase for a refund. In order to return a product, you would need to contact NewSoft Customer Service at 408-503-1200 ext. 200 to obtain an RMA (Return Material Authorization). Any item that is received without an RMA will not be accepted and will be automatically returned without being processed or opened.

NewSoft America's policy for all items shipped to the NewSoft address without an RMA number is to refuse it and send it back to the sender. This policy is strictly enforced and NewSoft America is not responsible for items that are refused for lack of an RMA number and have to be returned to sender.

For return or credit of software downloads, please call 952-253-8400.

Please Note: You must have a valid RMA number written on the outside of the package when returning a physical package. NewSoft America will refuse any merchandise that does not have a valid RMA number written on the outside of the box. It is suggested that the RMA number be written in felt pen/marker legibly on three sides of the package. An RMA number can only be used once and will expire within fifteen (15) days from date of issue.

RMA's must be received in a timely manner in order to be processed in a timely manner.

All RMA's must include all components that came in the box. RMA's returned without all components will be charged a service fee for missing items.

If you bought the printer (or other device) through a retail, on-line store or the manufacturer, then you would need to contact the original retail online store or the manufacturer with regards to a return or refund. NewSoft America is not able to offer refunds or credit for devices made by other companies. Also, if the hardware or software does not bare the NewSoft or Presto! brand names, then we would be unable to assist you in this matter.