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General FAQs

 

Below are General FAQs regarding some of NewSoft's partners' products, purchase or OEM products are bundled, and NewSoft's technical support procedures or policies. If you would like to find the Product FAQs after you read through this list, Click Product FAQs.

The FAQs below are related to following kinds of questions:

Serial numbers and replacement CDs
Q:
I have lost my serial number and or download link for the electronic download of software I purchased. How do I get a replacement link and serial number?
 
Q:
I purchased a NewSoft brand product that was missing documentation, serial numbers or components from a non *retail source*. How do I get replacements sent to me?
 
Q:
I have lost my serial number that came with a boxed version of NewSoft software that I purchased. How do I get a replacement serial number?
 
Q:
I have a NewSoft product that is not listed or recognized on the NewSoft website; and the date on the software CD is prior to 2000.
 
Q:
I have installed the trial version. How can I active it become the full version with the purchased serial number?
 
   
Software bundled with third-party manufacturers' hardware
Q:
I purchased a hardware device manufactured by another company (such as a digital camera, a scanner, etc.) and it had NewSoft software included with it and have lost the original CD. How do I get a replacement CD?
 
Q:
The software that came with my camera manufactured by another company doesn't work with my new operating system. How do I go about getting updated software for my camera?
 
Q:
I purchased an Epson product that came with Epson Smart Panel software and need the most current version to work with my new operating system.
 
Q:
Are there patches or updates available for NewSoft software that were bundled with other manufacturers' hardware?
 
Q:
I purchased a device that has NewSoft software in the box, but the original manufacturer's website or phone number are no longer in service. Can NewSoft replace the software?
 
   
Patches, updates and upgrades
Q:
What is the difference between a patch, an update and an upgrade?
 
Q:
Am I eligible for an upgrade?
 
Q:
I have an older version that is not working under the current operating system. How do I get an updated version or support for this version?
 
Q:
How long am I eligible for patches or updates for NewSoft products?
 
Q:
Are there patches or updates available for NewSoft software that were bundled with other manufacturers' hardware?
 
   
Returning Items not Purchased through NewSoft
Q:
I purchased a hardware manufactured by another company (not by NewSoft) and it is not working. I want to return it for a refund.
 
Q:
I am returning a physical shipment and requesting a refund. Will I get a refund for shipping charges and/or customs broker fees?
 
   
Technical support and trial version
Q:
I am getting spam/virus e-mails from NewSoft service email address on a regular basis and want to report it. How do I do this?
 
Q:
I just downloaded a trial and/or beta version of NewSoft software and I am having problems getting it to work. How may I get support for this?
 
   
 
   
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